Job Code: ADM
Position Type: Full-Time / Part-Time
Company: DiCon Fiberoptics, Inc.
Location: Richmond, CA

Customer Service/Administrative Assistant (Opticomm)

DiCon Fiberoptics, Inc., is a well-established photonics technology company based in the San Francisco Bay Area. Over the last three decades, the company has developed many patented technology platforms in the optical communication and solid-state lighting industries. Utilizing these core technology platforms, DiCon develops world-class products and markets most of these products directly to end customers. The company has strong vertically integrated capabilities, allowing it to respond to ever-changing customer needs as well as create new markets.

We have an immediate need for the Customer Service/Administrative Assistant position.

Job Responsibilities

The job duties for this position include, but are not limited to:
  • Generate quotation, process PO, and manage RMA
  • Respond to customer calls and reply to incoming emails
  • Coordinate with Accounting and Shipping Departments to ensure delivery of products
  • Provide general administrative support as needed
  • Support and work closely with sales staff on assigned duties

Qualifications & Requirements

  • Associate Degree or higher required
  • Experience in data entry, quote generation and PO processing and providing customer service over phone & email.
  • Strong Microsoft Office skills
  • Familiar with Google cloud work environment (Google drive, doc, sheet, etc.)
  • Organized, detail-oriented, accountable, and ability to prioritize & manage multiple tasks
  • Strong oral & written communication skills
  • Ability to interact effectively with internal staff & external clients

To Apply

Interested individuals, please indicate job code ADM and submit your resume to